Shipping and support
Help with your order.
Start here for delivery and return questions. Checkout remains the source for the shipping options and charges available to a specific order.
When is U.S. shipping free?
Current U.S. orders of $29 or more qualify for free shipping. Available delivery options, applicable charges, and estimates are shown during checkout.
What is eligible for a return?
The current Refund Policy states a 30-day return window and controls its start date and terms. To be eligible, a can must be unused, unopened, and in its original packaging. We cannot accept opened or used product for a change-of-mind return. Review the published Refund Policy before requesting authorization.
Who pays return shipping?
For an ordinary return, the customer is responsible for return shipping. Original shipping charges are non-refundable. If we sent an incorrect item, a can arrives damaged or unsealed, or there is a labeling concern, contact support before sending anything back so we can review a refund or replacement.
How do I send an approved return?
Email hefeifei0819@gmail.com with your order number and return reason before sending anything back. After written return authorization, we provide the current U.S. 3PL address or a prepaid label when applicable. Do not send returns to an address found online or to China.
When will I receive a refund?
Once an approved return is received and inspected, we process an eligible refund to the original payment method within 3–5 business days. Your bank or payment provider may need additional time to post the refund.
What if my order arrives damaged or incorrect?
Contact us with your order number, a description of the issue, and clear photos of the package and items received. Include the can's lot or batch number if available. We may resolve an approved issue with a refund or replacement without requiring a physical return.